I purchased WebWatcher for my daughter's iphone. Immediately I had issues because their website is not mobile friendly and is difficult to view on a mobile device.
Upon entering her apple ID/Password it became apparent she did not have nearly enough ICloud storage to support WebWatcher's 5GB requirement. I immediately requested a refund via email (only way to communicate w/ the refund dept) explaining the situation. After receiving no response, I contacted Live Chat again and was told my refund was denied as it was no fault of theirs. Upon calling the 1-800 # I FINALLY found for them I was informed there was no way to speak to anyone in the refund department (testament in itself that they are not a reputable company) and company would not budge.
Absolutely horrible customer service.
Out $100 for NOTHING. DO NOT SIGN UP WITH THEM!!
Reason of review: Poor customer service.
Monetary Loss: $109.
Preferred solution: Full refund.
I didn't like: No refund.