Awareness Technologies

I have a $99.56 chatge on my chsrge card on nov 19. 2016.

Did use yhid vompany service but no one seem tp eant to correct the ptoblem. It been almost a month now.

Guess yhey think customer setvive is bs but i will post everyday until this is fixed. Jackmelyonsmith@***.com

Avoid it, they will subscribe you automatically. They offer some free services for 7 days but ask you a payment method to try.

I did use one of their apps which didn't work at all and cancel it within the 7 days free trail. But they charged me 99 dollar for a year subscription. They subscribe me without me asking.

Dont put any payment information and don't trust them. Customer services are the worst ever.

I did not order this service. My son did by mistake. I have tried to

cancel it three times but can not seem to get it right. I had a chat

with someone twice and tried to follow their instruction but I

couldn`t figure out how to do it. I have never had a problem

where I could not speak to someone about it especially if I want

to cancel ssomething I didn`t order. I don`t have 100 words to say

since I don`t even know what your product is.VERY Poor CUSTOMER

SERVICE.

Judy MacTaggart (mactaggart@***.com)

Purchased to install on cheating wifes machine. Tech said he had a good install, but the next day when I went online, they first said I had never dine an install.

I assured them I did with the previous teck, and the 2nd tech went and confirmed with the first tech that no install was done on my account . Later when I called him on inaccuracies , he did go back and read the correspondence, and had to retract his statement that an install had been performed and conformed. then the story changes to me gong in after the fact and resetting everything (why would me, a network engineer do something dumb like that) , just covering their tracks. I would have given $1000 for the info that the product would have likely revealed, as the wife cost me $141,000/yr

I returned the machine as per the 1st techs direction, and I will never ever have access to it again, completely wasted opportunity.

completely, I wished I had chosen a different product. the 2nd tech would not reveal who the 1st tech was, but the 2nd tech Paul lied about the situation .

I purchased the software and received download instructions. After 2 hours with the techs (3 different ones) at Awareness Technologies, I still had absolutely nothing.

The download wouldn't work and I requested an immediate refund. The tech person said I needed to send an email to their support department and request a refund. I don't think they are very good at their job and will have my credit card company deal with them. Just so you know, save your money or find a different company to deal with.

These folks are not customer friendly and not very good at their jobs. I suspect they are scammers and will know shortely.

The Webwatcher on-line product description and purchase website doesn't mention that there is a "Premium" version of the product, which is required to get the Dashboard. You'll find out after you purchase Webwatcher that the Dashboard has to be purchased separately at extra cost.

They also don't mention the monthly charge for "extra" storage required to actually use the product.

These are classical bait and switch rip-off artists. I recommend you stay away from Awareness Technologies and all their products, including Webwatcher.

As of today I've had the software for one month. Earlier this week I reached out and asked for a refund as I was not happy with the software or the way it operates.

I explained that I am an iPhone user and that their software is in Flash (which they do not explain on their web page). They responded that I should download an app that lets iOS and Android users view Flash. How about this.... LET PEOPLE KNOW BEFORE HAND!!!

They told me that I had 3 days to request a refund. I didn't even load the software for a week. I even told them to prorate the refund for the month if they like.

A word about the software.

It is archaic, it is windows 2000 based or something like that. Not simple to use. The interface is ridiculous. How did PC Mag rate this so high??

The one positive thing I will say is that the people that I dealt with came across as kind if not bordered on companionate, but they still have my $400.00 with a software that I do not like. I feel like I have been taken. I am attaching an email with my full name and email removed to prove.

I will try and find every web sight possible to give these guys a hard time and hopefully prevent others from the same mistake.

I purchased WebWatcher for my daughter's iphone. Immediately I had issues because their website is not mobile friendly and is difficult to view on a mobile device.

Upon entering her apple ID/Password it became apparent she did not have nearly enough ICloud storage to support WebWatcher's 5GB requirement. I immediately requested a refund via email (only way to communicate w/ the refund dept) explaining the situation. After receiving no response, I contacted Live Chat again and was told my refund was denied as it was no fault of theirs. Upon calling the 1-800 # I FINALLY found for them I was informed there was no way to speak to anyone in the refund department (testament in itself that they are not a reputable company) and company would not budge.

Absolutely horrible customer service.

Out $100 for NOTHING. DO NOT SIGN UP WITH THEM!!

This is a terrible company and their product does nothing to keep my child safe. I purchased this to monitor iPhone activity but, at best, it only works if content is NOT DELETED by my child before the next back up to the cloud.

Kids are too smart for that and know to delete as they go... I discovered this within hours of purchasing the product yet they refuse to refund my money based on the fine print in the terms and conditions which they keep hiding behind. The point is that product completely fails to deliver its most basic purpose.

Plus, Awareness added a BS insurance product to the shopping cart that I did not select or intend to purchase yet they would not refund that either.

TOTAL SCAM shameful organization.

I spend hours on the site with the service. testing downloads, photos sends, texts etc but the system simply didn't capture anything but 2 phone calls.

It is only supposed to work when the phone syncs to iTunes. I did this teice a day for a week including turning on WiFi syncing. It still failed to capture and of the key activities like texting etc

It is a terrible product. the customer service is appauling and no refunds given. I have emailed them asking for a refund. I have chatted with them for hours but no result

Waste of $100

Don't buy it for iPhone monitoring

Touted as an easy, reliable way to monitor iphone/iPad. Not so much.

If you're relying on monitoring from another iPad or iPhone you are out of luck, it requires Adobe flash player which we all is not available on apple devices. Awareness technology customer service will tell you to download "Puffin" which will not work well either and they will also say to view it from your pc/Mac. Well, that kind of defeats the purpose of being able to monitor anytime, from anywhere, doesn't it.

Oh, and wait! I hope you were able to figure this all out within 72 hours or there is no refund.

Worst company ever, what a complete waste of time and money!

Webwatcher is supposed to be invisible to anyone who uses the computer. However, when two of my employees logged on to their computers the day after I installed it, a pop up window showing "Awareness Technologies" tipped them off that software had been installed.

A quick Google search led them to realize that I had installed the software--imagine my embarrassment!

I called Awareness and told them of my plight and was told to send an email requesting a refund.

After I sent the email, they denied my request because they have a three day refund request policy. When I explained that I am only requesting a refund because Webwatcher was not invisible as they promise, they essentially called me a liar by replying that what I am telling them can't possibly happen.

Our IT person downloaded the Web Watcher software and activated via the key sent by email. Our IT person spent hours of the first day attempting to get the product to operate as advertised.

No response was received from many inquiries to Awareness Technologies tech support. We cancelled and requested a full refund the next day. After a 3 month ordeal, we obtained a refund with help from our banking authority. Their product appeared to be a complete scam.

We recommend that no entity purchase any products or services from Awareness Technologies. If an entity does purchase from them, be prepared for a long ordeal to get a refund if dissatisfied. As we were so ignored, we pursued the issue for refund very intently. Awareness Technologies does not anticipate such a reaction to their lack of action.

Read their website agreements carefully at time of purchase.

Awareness Technologies is poorly operated with poor products. DO NOT BUY anything from them.

We are a school of about 710 students and we just changed over to their software in August of 2014. We have had nothing but issues and no solutions to the problems. We have demanded our money back but so far no refund. This program does not work and most of the time it crashes. We are to say the least... disappointed and very dissatisfied.

I do not recommend this software, do not waste your money.

This company has not been true to their word and will not honor what they promised to us as a company. They were great at taking our money but did not deliver.

I attempted to purchase software from a company in the United States, Award Technologies, that was now 11 days ago. I have not received any info with regard to downloading the software or login on details. Initially they indicated that the email address was not registered on their data base, however, they have been 'ping ponging' emails to me via the address they supposedly don't have on their database. They are saying that we are 'locked into the contract now' however' I showed them that according to their own 'Terms of Service' that because they haven't sent any details for downloading or logging on, and therefore the transaction is not complete, therefore the terms of service have not been completed. They are stating that they have to be given the opportunity to rectify the matter, 11 days is well beyond an acceptable time period. They also state that the only way that we are entitled to a refund is that their product does not perform as advertised.

I have started a dispute through Pay Pal but, wanted to warn anyone else attempting to deal with this company, who are all about getting your money and sucking you in to hidden extra charges. There are better, cheaper alternatives out there for 'Mum and Dad' purchasers.

PC Mag Review should included customer service reviews.

Noel and Kerry.